Job Description
Job Summary:
The Account Manager is responsible for maintaining and expanding relationships with key clients within the healthcare sector. This role involves managing client accounts, understanding their staffing needs, and ensuring the delivery of excellent service. The Account Manager will work closely with the recruitment team to ensure client satisfaction and achieve business growth objectives.
Key Responsibilities:
1. Client Relationship Management:
– Build and maintain strong, long-lasting client relationships.
– Serve as the lead point of contact for all client account management matters.
– Develop a thorough understanding of clients’ staffing needs and requirements.
– Address client concerns and queries promptly and effectively.
2. Account Management:
– Oversee client accounts to ensure smooth operations and timely delivery of services.
– Prepare and present regular reports on account status and performance.
– Negotiate contracts and close agreements to maximize profits.
3. Business Development:
– Identify and grow opportunities within assigned accounts.
– Collaborate with the sales team to identify and pursue new business opportunities.
– Develop strategies to expand the company’s client base and market presence.
4. Coordination with the Recruitment Team:
– Work closely with the recruitment team to match client needs with qualified candidates.
– Provide detailed job descriptions and requirements to the recruitment team.
– Ensure timely and accurate placement of healthcare professionals.
5. Market Analysis:
– Stay updated on industry trends and market conditions.
– Conduct market research to identify new business opportunities.
– Provide insights and feedback to the management team to improve services and strategies.
6. Compliance and Documentation:
– Ensure all client and candidate documentation is complete and up-to-date.
– Maintain accurate records of client interactions and transactions.
– Ensure compliance with industry regulations and company policies.